Most of what lands in our inbox is about the same handful of things: how profiles get reviewed, what a brief should contain, and who to talk to when something on the site does not behave the way you expected. The answers below are the ones we give most often, written out so you can read them at your own pace instead of waiting on a reply.
If a profile field is unclear, a brief bounced back, or you are not sure which page answers your question, use the details below. A real person reads every message, usually within one working day.
6301 Coetzee Island
Lake Benjaminfort, GP 7285
Visits by appointment only. Most profile and brief queries are handled by email or phone.
For profile corrections, include the profile link so we can find it without back-and-forth.
Monday to Friday, 08:30 to 17:00 SAST
Saturday, 09:00 to 12:00
Closed on Sundays and public holidays. Messages sent after hours are answered the next working morning.
Most questions on this page come from two places: someone building a profile and unsure which field matters, or a hiring manager holding a brief and unsure how to send it. Both routes have a person behind them, and neither one needs a ticket number to start.
Best for profile edits, brief wording and anything with a screenshot or document attached. Write from the address tied to your profile so we can find it without back-and-forth.
For shortlisting questions and brief routing. Weekdays during South African business hours, and it helps to have the profile name or skill cluster ready before you call.
If your question is about account access, profile visibility or how references are stored, put it in writing and we will reply in the same thread.
6301 Coetzee Island
Lake Benjaminfort, GP 7285
Email is answered within one business day, and usually sooner on weekday mornings. Phone calls are picked up between 08:00 and 16:30, Monday to Friday. Messages that arrive over the weekend or on a public holiday are read on the next working day. If your brief is time-sensitive, say so in the subject line and it moves up the queue.
Not sure which route fits? The help pages cover profile setup, availability windows and how a brief reaches a shortlist. Start there if your question is about how the directory works rather than a specific account.
Most people land on this page halfway through setting up a profile or halfway through writing a brief. If the answer you need is about how profiles are structured, how availability windows are read, or what happens after a brief is sent, the fastest route is to send the question directly. We read every message and reply with a specific answer, not a link to a general article.
Before you write, it helps to skim what a published profile includes and how hiring briefs are routed. That usually clears two or three questions before you ask.
One question per message works best. Include the page or field you are looking at, and we can point you to the exact step.
Send your questionPrefer email? Write to info@talentack.com or call 0469780589.